Last week we sat down to watch Casino, which I’d ordered from Amazon (Canada). About halfway through the movie stopped and the player told me that the disc was damaged or needed cleaning. No amount of fiddling with it would get it to work past that point. I tried playing it on my PC and it failed there too.

So, I called up Amazon customer service. While they don’t publish their phone number, I did a search of my previous entries here in my journal and came up with the information right away – I’d remembered this epic quest to find their number from before, and that I’d written about it. I love it when I find information I need because I’ve written “to myself” about it in the past.

They answered right away, and immediately shipped me a replacement disc. They’re also sending me a postage paid label to put on an envelope so that I can send them back the damaged disc. While I’d prefer that they actually send me an envelope, I suppose that having to spend a couple of dollars on one isn’t really so bad.

But, overall, I was again more than impressed with the friendly and efficient response of Amazon customer service. I can only think that they answered so quickly because nobody calls them – because nobody knows their number. Except me.